PKR11 Privacy Policy

PKR11 is an online gaming and sports betting platform operating at pkr11.pro. We offer cricket betting (including PSL, T20 internationals and domestic tournaments), football, esports, live casino, slots and a range of other gaming products to adult players in Pakistan.

When this Privacy Policy refers to "PKR11", "we", "us" or "our", it refers to the operator of pkr11.pro. By registering an account or using our platform in any capacity, you acknowledge that you have read and understood this policy and consent to our handling of your personal data as described here.

This policy applies to all personal data collected through pkr11.pro — whether you are a registered account holder or a visitor who browses the site without registering. If you have any questions about how your data is handled, you can always reach our support team at [email protected].

We collect personal data in several ways — directly from you when you register or use the platform, automatically when you browse pkr11.pro, and occasionally from trusted third-party sources for verification purposes.

Information you provide directly:

• Registration details — full name, date of birth, email address, phone number and residential address.
• Identity documents — CNIC, passport or other government-issued ID submitted during the verification process.
• Payment information — mobile wallet identifiers (JazzCash, Easypaisa), Raast IDs and bank account details used for deposits and withdrawals in PKR. Full payment credentials are processed by our payment partners and are not stored directly by PKR11.
• Account preferences — deposit limits, responsible gaming settings, communication preferences and any notes submitted to support.
• Support communications — messages, chat transcripts and emails exchanged with our customer support team.

Information collected automatically:

• Device and browser data — IP address, browser type and version, operating system, device model and screen resolution.
• Usage data — pages visited, time spent on the platform, games played, bets placed, session timestamps and click-through paths.
• Cookies and similar technologies — session cookies, preference cookies and analytics identifiers. See Section 6 for full details on our cookie use.
• Transaction logs — a full record of all deposits, withdrawals, bonus claims and gameplay activity associated with your account.

Data from third parties:

In some cases, PKR11 may receive data from third-party identity verification services, fraud detection providers or payment processors. This data is used solely to verify your identity, process payments securely and fulfil our obligations under applicable financial regulations.

PKR11 uses the personal data we collect for the following purposes. We use only the minimum data necessary for each function.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated processes flag an account for review (for example, fraud detection), a member of our compliance team will assess the case before any action is taken.

PKR11 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity — processing required to operate your account, handle deposits and withdrawals in PKR, settle bets and provide the services you have registered for. Without this processing, we cannot provide the platform to you.
• Legitimate interests — processing carried out for fraud prevention, platform security, abuse detection and internal analytics. We balance our legitimate interests against your privacy rights and limit data use to what is proportionate.
• Legal obligation — processing required to meet applicable financial record-keeping requirements, respond to lawful requests from authorities and fulfil identity verification obligations.
• Consent — where we send optional marketing communications such as promotional emails or SMS updates about bonuses, PSL betting specials or new games, we rely on your consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting support.

PKR11 does not sell, rent or share your personal data with third parties for advertising or commercial purposes. We share data only in the limited circumstances described below.

Service providers we work with:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data required to process your PKR transactions. These providers have their own privacy obligations.
• Identity verification providers — third-party KYC services receive your identity documents to verify that you are who you say you are. Data shared for verification is not retained beyond the period needed to complete the check.
• Game content providers — live casino and slot game suppliers receive a pseudonymous player identifier and session data to operate the game. They do not receive your full personal profile.
• Analytics and platform tools — anonymised or aggregated usage data may be shared with analytics services to help us understand platform performance. No personally identifiable information is included in these reports.

Legal disclosures:

PKR11 may disclose your personal data to relevant authorities if required to do so by law, court order or other lawful process. We will not disclose more than is strictly required by the applicable request.

PKR11 uses cookies and similar technologies to make the platform work properly, keep your session secure and understand how players use the site. We use a limited set of cookie types — we do not use advertising cookies or share tracking data with ad networks.

Cookie types we use:

• Essential cookies — required for basic platform functions such as logging in, maintaining your session, processing bets and accessing your account. These cannot be disabled while you are using PKR11.
• Preference cookies — store your settings such as preferred language, display preferences and responsible gaming configurations so you do not need to reset them each visit.
• Analytics cookies — collect anonymised data about how players navigate the site, which pages are visited most and where players encounter issues. This data is used to improve the PKR11 experience. It is not linked to your personal identity.
• Security cookies — help us detect unusual login activity, identify potential fraud and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform. Disabling analytics cookies will not affect your gaming experience.

PKR11 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure or alteration. These measures include:

• SSL/TLS encryption on all data in transit between your device and PKR11's servers.
• Hashed storage for account passwords — PKR11 staff cannot view your password in plain text.
• Access controls limiting which staff members can access personal data, based on role and necessity.
• Intrusion detection systems that monitor for unusual access patterns or potential security incidents around the clock.
• Regular security assessments to identify and address vulnerabilities before they can be exploited.

You also play an important part in keeping your account secure. Use a strong, unique password for your PKR11 account, do not share your login details with anyone, and contact support immediately at [email protected] if you suspect your account has been accessed without your permission.

PKR11 retains your personal data only for as long as is necessary for the purpose it was collected, or as required by applicable financial and record-keeping obligations. The general retention periods we apply are as follows:

• Active account data — retained for the full duration your account remains active plus a period after closure for record-keeping purposes.
• Transaction records — deposits, withdrawals, bets and bonus transactions are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping practice.
• Identity verification documents — retained for the period required to meet applicable obligations, typically five years from the date of verification or account closure, whichever is later.
• Support communications — retained for a minimum of two years following the resolution of the relevant matter.
• Marketing consent records — retained for the period during which consent is active, and for a reasonable period after withdrawal to demonstrate that consent was properly obtained and respected.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally. Anonymised, aggregated data (such as platform usage statistics) may be retained indefinitely as it cannot identify you.

As a PKR11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and we will respond promptly.

• Right to access — you can request a copy of all personal data we hold about you, including account information, transaction history and communication records.
• Right to correction — if any personal data we hold is inaccurate or outdated, you can request that we correct it. For some data types (such as identity documents), you may need to provide supporting evidence.
• Right to deletion — you can request that we delete your personal data. This right is subject to our legal retention obligations — some data (such as transaction records) must be retained for a set period regardless of a deletion request.
• Right to restrict processing — you can request that we limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format for transfer to another service.
• Right to object — you can object to processing based on our legitimate interests. We will review the objection and cease processing unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw marketing consent — you can opt out of marketing communications at any time through account settings or by contacting support. This does not affect essential service communications.

PKR11 is an adult gaming platform strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Registration on PKR11 requires confirming that you are at least 18 years old, and we conduct age verification checks as part of our standard KYC process.

If we discover that an account has been created by a person under 18, that account will be immediately closed, all associated funds will be handled in accordance with our Terms and Conditions, and any personal data collected from the minor will be deleted from our systems as promptly as possible.

If you are a parent or guardian and believe a minor has accessed or registered on PKR11, please contact [email protected] immediately so we can investigate and take appropriate action without delay.

PKR11 may from time to time reference third-party services within the platform, such as payment providers or game content suppliers. If you access any external service from within the PKR11 platform or follow a link to an external site, please be aware that those services operate under their own privacy policies.

PKR11 is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policy of any external service before providing your personal information to them. Our support team can answer questions about how PKR11 shares data with specific partners if you have concerns.

PKR11 may update this Privacy Policy from time to time to reflect changes in how the platform operates, how we handle data or in response to applicable regulatory developments. The date of the most recent revision is shown at the top of this page.

Where we make material changes — meaning changes that significantly affect how we collect or use your personal data — we will notify registered account holders via an in-platform notification or the email address associated with your account. Minor clarifications and editorial updates may be made without individual notification.

Continued use of pkr11.pro after a revised Privacy Policy has been published constitutes acceptance of the updated version. If you do not agree with a change, you should contact support to discuss your options including account closure and data deletion where applicable.

If you have any questions, concerns or requests relating to this Privacy Policy or how PKR11 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request"
• Live Chat: available directly in your account dashboard when logged in to pkr11.pro

For responsible gaming requests such as self-exclusion, deposit limits or account closure, please state the nature of your request clearly so it is prioritised and handled by the appropriate team. Full details are available on our Responsible Gaming page.